raja123's Commitment: We do not sell, rent, or disclose your personal information to any third party for marketing purposes without your explicit consent. Your data is stored using 256-bit SSL encryption and is only accessible by authorised personnel.
Six core principles that underpin how raja123 manages users' personal data.
High-Grade Encryption
All data transmitted between your device and the raja123 servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
No Data Sales
Raja123 has never and will never sell users' personal information to outside parties for any commercial purpose. Your data belongs to you, not to us as a business asset.
Control in Your Hands
You have the full right to access, correct, or request deletion of your personal data. This process can be initiated through your account settings or by contacting our support team.
Minimum Data Collection
We only collect data that is strictly necessary to provide our services, process transactions, and meet legal requirements — nothing more.
Legal Compliance
Raja123's privacy policy is designed to comply with applicable data protection laws, including anti-money laundering and consumer protection requirements.
Full Transparency
In the event of any security incident affecting your data, raja123 will notify impacted users within the timeframe required by law.
1Introduction to raja123's Privacy Policy
Raja123 ("we", "Platform") understands that user trust is the foundation of everything we do. When you register and use our platform, you are entrusting us with your personal information — and we do not take that responsibility lightly.
This Privacy Policy transparently explains how we handle your personal information. It covers what data we collect, why we need it, how it is used, and what choices you have regarding that data. This document forms part of the raja123 Terms and Conditions and should be read together with them.
By using the raja123 platform, you agree to the collection and use of information as described in this policy. If you do not agree, we respect your decision and encourage you not to use our services.
2Types of Data We Collect
Raja123 collects various types of information depending on how you interact with our platform. Here is a detailed overview:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identification Data | Full name, date of birth, identification card number | Account registration & KYC |
| Contact Data | Email address, phone number, residential address | Registration & profile updates |
| Financial Data | Bank account number, payment method, transaction history | Deposit & withdrawal process |
| Usage Data | Games played, bets placed, session duration | Activity on the platform |
| Technical Data | IP address, device type, operating system, browser | Automatic server logs |
| Communication Data | Live chat records, support emails | Interactions with customer support |
Note: We do not collect sensitive data such as health information, religious beliefs, or political affiliations. Credit/debit card data is not stored directly on our servers — it is processed through PCI DSS-certified payment providers.
3How We Use Your Data
Every piece of data we collect has a clear and legitimate purpose. raja123 uses your personal information for the following purposes:
- Service Provision: Creating and managing your account, processing deposits and withdrawals, and ensuring seamless access to all games.
- Identity Verification (KYC): Verifying your identity to meet anti-money laundering legal requirements and protecting your account from unauthorised access.
- Platform Security: Detecting and preventing fraud, bot usage, or any unauthorised activity on the platform.
- Service Communications: Sending important notifications related to your account, transactions, policy changes, and security information.
- Customer Support: Helping you resolve any issues or inquiries more effectively based on your previous interaction records.
- Platform Improvements: Analysing aggregated usage patterns to improve the user experience and introduce relevant new features.
- Legal Compliance: Fulfilling the reporting and record-keeping obligations required by the relevant regulatory authorities.
Marketing: We only send promotional communications to users who have consented to receive them. You may unsubscribe at any time through the notification settings in your account.
4Data Storage and Security
Raja123 invests seriously in security infrastructure to ensure your data is always protected. The security measures we have implemented include:
- 256-bit SSL encryption for all data transmitted between your device and our servers.
- Encryption at rest for all information stored in our databases.
- Strict access controls ensure that only authorised personnel can access user data, with every access logged for audit purposes.
- Regular penetration testing by independent security parties to identify and address any system vulnerabilities.
- Two-factor authentication (2FA) for internal access to systems storing user data.
- Encrypted data backups are stored at a separate secure location to ensure service continuity.
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to take your own protective measures as well, such as using a strong and unique password and never sharing your login credentials with anyone.
Incident Notification: In the event of any security breach affecting your data, raja123 will notify impacted users and the relevant authorities within the timeframe stipulated by law.
5Data Sharing with Third Parties
Raja123 does not sell or rent your personal data to any third party. However, there are certain situations where we need to share data to keep our services running smoothly:
- Payment Providers: Required transaction information is shared with certified and approved payment providers to process your deposits and withdrawals.
- Game Providers: Game session data required for operation is shared with game software providers to ensure games function correctly.
- Legal Requirement: We will disclose information when required to do so by law, court order, or directive from a legitimate regulatory authority.
- KYC Services: Identity information may be shared with approved third-party identity verification service providers for KYC purposes.
All third parties who receive raja123 user data are bound by strict data protection agreements and are required to handle that information to the same or higher standards that we set.
6Cookies and Tracking Technologies
Raja123 uses cookies and similar tracking technologies to enhance the user experience and keep the platform running at its best. There are several types of cookies we use:
- Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
- Performance Cookies: Gathering information on how users interact with the platform to help us identify areas for improvement.
- Preference Cookies: Saving your preferences such as language and display settings so you do not need to reconfigure them each time you log in.
- Analytics Cookies: Used to understand overall usage patterns for platform improvement purposes. This data is processed in aggregate form and does not identify individuals.
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect some platform features. The raja123 mobile app uses equivalent technologies to cookies for the same purposes.
7User Rights Regarding Personal Data
You have several important rights regarding the personal data we hold about you. raja123 respects and facilitates the exercise of these rights:
Right of Access
You may request a copy of all personal data we hold about you at any time.
Right to Rectification
If your data is inaccurate or incomplete, you may request that we correct it.
Right to Erasure
Under certain circumstances, you may request the deletion of your personal data from our systems.
Right to Restriction of Processing
You may request that we restrict the processing of your data in certain circumstances provided under law.
Right to Data Portability
You may request a copy of your data in a machine-readable format for transfer to another service.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
How to Exercise Your Rights: To exercise any of the above rights, contact the raja123 customer support team via live chat or email. We will process your request within 30 business days. Identity verification may be required before your request is processed.
8Children's Data Protection
Raja123 is a platform dedicated to adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that we have inadvertently collected data from someone under the age of 18, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child has registered with raja123 are encouraged to contact us immediately.
9Cross-Border Data Transfers
In some cases, your personal data may be transferred to or stored on servers located outside Malaysia. This may occur when we use cloud service providers or technology partners operating across multiple locations.
In all cases of cross-border data transfers, raja123 ensures that:
- The recipient country or organisation provides an adequate level of data protection.
- An appropriate data protection agreement has been put in place between raja123 and the data recipient.
- Transfers are carried out in accordance with applicable legal requirements.
10Data Retention Period
Raja123 retains your personal data only for as long as necessary for the purpose it was collected, or as required by law. Generally:
- Active Account Data: Retained for as long as your account is active and for a reasonable period thereafter for support purposes.
- Financial Transaction Records: Retained for a minimum of seven years in accordance with accounting and anti-money laundering legal requirements.
- KYC Records: Retained for the duration of the active account and for a defined period after account closure in accordance with regulatory requirements.
- Security Logs: Retained for the period required for security investigation and audit purposes.
- Support Communication Data: Retained for two years after the last interaction for support reference purposes.
Once the retention period has expired, data will be securely deleted or converted into an anonymised form that can no longer be linked to any specific individual.
11Amendments to the Privacy Policy
Raja123 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to our services.
When we make material changes, we will notify you via:
- Prominent notifications on the raja123 platform homepage.
- Notification via email to the address registered in your account.
- In-app notifications on the raja123 mobile app.
Your continued use of the raja123 platform after any Privacy Policy changes take effect will be considered as your acceptance of the updated policy. We encourage you to review this page periodically.
12Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us. We are committed to addressing every inquiry seriously and within a reasonable timeframe.
You can reach our privacy team via:
- Live Chat: Available 24/7 directly within the raja123 platform or app.
- Email: [email protected] — state "Privacy Enquiry" in your email subject line.
We will endeavour to respond to all privacy-related inquiries within 7 business days. For more complex requests such as data deletion or data export, processing may take up to 30 business days.
Language Support: Our team can handle privacy inquiries in both Malay and English. Feel free to communicate with us in whichever language you are comfortable with.